Returns Policy

Thank you for shopping with us. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, we are here to help.

Returning an Item

If you wish to return an item:

  • Contact us at sales@goomoo.co.uk within 14 days of receiving your order.

  • Items must be returned in their original condition, unused, and in original packaging.

  • You are responsible for the cost of returning the item unless the item is faulty or not as described. 

  • We recommend using a tracked service to ensure safe return. We cannot be held responsible for any missing return parcels.

Return address will be given to you upon request. 

Refunds

Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. If approved, a refund will be processed to your original payment method within 5–10 working days.

We cannot issue a refund if:

  • The item is not in its original condition.

  • The item is returned after the 14-day return period.

  • The item is non-refundable (see below).

  • An item not arriving or unresolved delivery issue within 28 working days from dispatch date

Non-Returnable Items

The following items are non-returnable unless faulty:

  • Sale items.

  • Personalised or custom-made items.

  • Sealed products where the seal has been broken (e.g., incense, health and hygiene products).

  • Seconds or items where faults have been described. 

Faulty or Damaged Goods

If your item is faulty, damaged, or not as described, please contact us within 14 days of receipt. We will provide a full refund, replacement, or repair.

Delivery Issues

In the event of a missing parcel or delivery issue being unresolved after 28 days from the  dispatch date, you will be entitled to a full refund including delivery costs, store credit or replacement. Please contact us at sales@goomoo.co.uk.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days from the day after you receive the goods. If you cancel within this time frame, you are entitled to a full refund, including the cost of standard delivery.

To exercise your right to cancel, please contact us by email at sales@goomoo.co.uk before the 14-day period ends.

Contact Us

If you have any questions about our returns policy, please contact us at sales@goomoo.co.uk. 

Disclaimer

This returns policy is subject to change without notice. Please check this page for the most up to date information. By shopping with us, you acknowledge and agree to our returns policy.