Returns Policy

PLEASE NOTE: This returns policy is only for items purchased through our website and is valid for our online store. It is not valid for any returns to our shop. For details of our in store returns policy, please contact us. 

Online Returns Policy: 
We want you to be happy with your item, however if you are not you may contact us for a replacement or credit. Our policy lasts 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us with details of your item before sending your item! 

We do not accept returns on any sale items or earrings for sanitary reasons. 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Out Of Stock Items

We try to keep our website updated with current stock levels, however due to us also selling the products listed in our shop this is not always possible. When an item is out of stock we will contact you to either exchange the item or an advised delivery date. If we are not likely to restock the product soon or it is an end of line item then the full price of your item (and delivery costs where applicable) will be refunded to your original payment method.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or replaced.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Goomoo Unit 223 Trentham Retail Village, stone road, Stoke-On-Trent, ENG, ST4 8AX, United Kingdom.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Goomoo Unit 223 Trentham Retail Village, stone road, Stoke-On-Trent, ENG, ST4 8AX, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We will accept no responsibilty if your returned item is lost or damaged in the post.